More and more customers, particularly in the defence sector, are seeking to procure training solutions that incorporate through-life support. During the design phase of any training equipment developed by Pennant, the on-going support of that equipment is a major consideration.
Pennant has a proven track record in providing and supporting a wide range of technology-based training solutions for the UK’s armed services and the forces of overseas governments. Pennant has a dedicated and experienced support organisation which services our own installed training systems and those of third party organisations.
Our service offer includes On-Call Support, Contractor Logistic Support, through to Full Contractor Support onto Service Provision Contract where Pennant has total responsibility for Obsolescence, spares and Modifications.
For Pennant, through-life support is just one element of our Support capability as we believe support starts right from the bid phase on the larger programmes in the form of personnel and expertise embedded into the clients bid teams. Once a product is delivered, Pennant offers facilitated training and supporting documentation as part of a complete support solution.